Privacy Policy

1. Introduction

Rose et Clementine (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit roseetclementine.com or make a purchase from us.

By using our website you agree to the collection and use of information in accordance with this policy. If you disagree with any part, please discontinue use of our services.

2. Information We Collect

We collect the following categories of personal data:

• Identity data: first name, last name, username or similar identifiers.
• Contact data: email address, phone number, billing and delivery addresses.
• Transaction data: details of products you have purchased and payment references (we do not store full card numbers).
• Technical data: IP address, browser type and version, time zone, operating system.
• Usage data: pages visited, clicks, referral URLs, session duration.
• Marketing data: your preferences for receiving our newsletter and promotional communications.

3. How We Use Your Information

We use personal data for the following purposes:

• To process and fulfill your orders, including payment processing and delivery.
• To manage your account and provide customer support.
• To send order confirmation emails, shipping updates, and receipts.
• To send marketing communications (only with your explicit consent).
• To personalise your shopping experience and show relevant product recommendations.
• To improve our website, products, and services through analytics.
• To comply with legal obligations and prevent fraud.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve site performance and provide a personalised experience. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use:

• Strictly necessary cookies — required for core site functionality such as shopping cart and authentication.
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies — used to deliver relevant advertisements (only with your consent).

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Payment processors — to securely process your transactions.
• Logistics partners — to arrange delivery of your orders.
• Email service providers — to send transactional and marketing emails on our behalf.
• Analytics providers — to analyse site usage (data is anonymised or pseudonymised).
• Authorities — where required by law or to protect the rights and safety of others.

All third-party service providers are contractually obligated to protect your data and may only process it for the specified purpose.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements. Typically, order data is retained for seven (7) years for tax purposes. Marketing preferences are retained until you unsubscribe or request deletion.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Our website uses SSL/TLS encryption for all data transmitted. Access to personal data is restricted to authorised personnel on a need-to-know basis.

Despite these measures, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data (“right to be forgotten”).
• Restriction — request that we restrict processing of your data.
• Portability — receive your data in a structured, machine-readable format.
• Objection — object to processing based on legitimate interests or for direct marketing.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@roseetclementine.com.

9. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe your child has provided us with personal information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by emailing you directly. We encourage you to review this page periodically.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact: